Email from Client: I add da product an it no in da pending! Help me!*
My Reply: Just to make sure I’ve got this straight – you added a product using the the new interface, but it became active immediately rather than going into the pending category? Correct?
Client’s Reply: I no see product not anywhere!
Reply I would have liked to send: I asked you a damn question!! If you don’t answer it I can’t fix your petty little problem!
What I actually did: Spent twenty minutes investigating the database and determining that the product had been added using the old interface, and the client skipped a step, despite being given clear, numbered instructions only yesterday.
* The client’s emails were actually written in reasonable English, I just edited them to cave man to give an idea of how uninformative and useless they were.