What is this I don’t even…

A client is having problems importing data from Excel into one of our systems. They’ve provided (after much prodding) a sample file so I’ve asked them for details on exactly how they’re trying to import it – what options they select, etc. Today I got the following response…

“Yes, this is the one of the way to import file (not direct way), just copy and paste to suit Excel import format column, then import it.”

Even if that was written in comprehensible English I suspect it would not answer my question.

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